Refund Policy

At Nexora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order. Products must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by misuse

• Clearance or final sale items

• Gift cards, if applicable

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue quickly.

Return Shipping

Unless the item is defective or we made an error, customers are responsible for return shipping costs.

Contact Us

For questions about returns or refunds, contact us at jameskelvin.ka@gmail.com